bj9999 Privacy Policy

bj9999 processes personal data only for specific, legitimate purposes. We will never use your data in a manner that is incompatible with the reason it was originally collected. The primary purposes for which we process your information are as follows:

• Account management: Creating, maintaining, and securing your bj9999 player account, including login authentication and password recovery.
• Payment processing: Facilitating deposits and withdrawals in BDT through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. Transaction records are retained for a minimum of 7 years for financial compliance purposes.
• Identity verification (KYC): Confirming that players are aged 21 or above and are who they claim to be. bj9999 may use a third-party identity verification service for this purpose.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, money laundering, collusion, and other prohibited activities on the Platform.
• Responsible gaming: Monitoring gaming patterns to identify signs of problem gambling and activating player protection tools such as deposit limits or self-exclusion where warranted.
• Customer support: Responding to your queries, complaints, and requests submitted via email or on-platform messaging.
• Platform improvement: Using aggregated, anonymised analytics to understand how players navigate the site, which games are most popular, and where technical issues occur.
• Marketing communications: Sending promotional offers, bonus alerts, and seasonal campaign notifications — only where you have provided explicit consent. You may withdraw consent at any time.

bj9999 processes your personal data on one or more of the following legal grounds, depending on the specific activity:

• Contractual necessity: Processing required to fulfil the Player Agreement you enter when registering an account — including account administration, payment processing, and game delivery.
• Legal obligation: Processing required by applicable law, including anti-money laundering (AML) obligations, age verification requirements, and financial record-keeping rules.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where those interests are not overridden by your privacy rights.
• Consent: Processing for direct marketing communications, where you have actively opted in. You may withdraw consent at any time without affecting the lawfulness of prior processing.

bj9999 does not sell your personal data. We share data only with carefully selected third-party service providers who support the operation of the Platform. In each case, sharing is limited to the minimum data necessary and is governed by data processing agreements that require the third party to protect your information to a standard equivalent to our own.

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners receive transaction data necessary to process your deposits and withdrawals in BDT.
• Identity verification providers: Third-party KYC services may receive a copy of your name, date of birth, and identity document to confirm your eligibility to play.
• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate the game software you interact with and may collect session-level technical data required to run their games.
• Analytics providers: Anonymised, aggregated usage data may be shared with analytics tools to help us understand platform performance. No personally identifiable information is included in these reports.
• Legal and regulatory authorities: We may disclose personal data where required by law, court order, or regulatory request. We will notify you of any such disclosure to the extent permitted by applicable law.

We do not transfer your personal data to countries outside your region unless adequate safeguards — such as standard contractual clauses or equivalent protections — are in place to protect your information.

bj9999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Active account data: Retained for the lifetime of your account plus 5 years following account closure, to meet legal and financial compliance obligations.
• Transaction records: Retained for a minimum of 7 years in accordance with standard financial record-keeping requirements.
• KYC documents: Retained for 5 years from the date your account is closed.
• Support communications: Retained for up to 5 years for dispute resolution and quality assurance purposes.
• Marketing consent records: Retained until you withdraw consent or request erasure, whichever comes first.
• Anonymised analytics data: May be retained indefinitely as it contains no personally identifiable information.

When retention periods expire, personal data is securely deleted or irreversibly anonymised. You may request early deletion of certain data categories — see Section 6 (Your Rights) for details.

bj9999 uses cookies and similar technologies to make the Platform function correctly and to understand how it is used. We categorise our cookies as follows:

• Strictly necessary cookies: Essential for the Platform to operate. These include session cookies that keep you logged in during your visit. They cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as language settings and display choices. These improve your experience but are not strictly required.
• Analytical cookies: Collect anonymised data about how players navigate the site — such as which pages are most visited and where users drop off. This helps us improve the Platform.

We do not use third-party advertising or cross-site tracking cookies. You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent certain features of bj9999 from working correctly on your device.

As a player whose personal data is processed by bj9999, you hold the following rights with respect to that data. To exercise any of these rights, please contact us at [email protected]. We aim to respond to all data rights requests within 30 days.

• Right of access: You may request a copy of the personal data bj9999 holds about you, along with information about how it is being used.
• Right to rectification: If any data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: In certain circumstances, you may ask us to pause processing of your data — for example, while a rectification request is under review.
• Right to data portability: You may request a copy of your data in a structured, machine-readable format where processing is based on your consent or on a contract with you.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time by contacting support or updating your account preferences.
• Right to object: You may object to processing based on our legitimate interests where you feel your privacy rights outweigh those interests.

Please note that exercising certain rights — for example, requesting deletion of KYC data — may require us to close your account, as we cannot legally operate an unverified gambling account.

bj9999 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure:

• All data transmitted between your device and bj9999 servers is encrypted using TLS 1.2 or higher.
• Player passwords are stored using a one-way cryptographic hashing algorithm. bj9999 staff cannot read your password in plain text.
• Access to personal data is restricted to bj9999 staff and contractors who have a legitimate operational need. All such personnel are bound by confidentiality obligations.
• Our systems are monitored continuously for unusual access patterns, potential intrusions, and data anomalies.
• Payment credentials (bKash PIN, Nagad PIN, bank passwords) are never stored on bj9999 servers — all payment authentication is handled directly by the respective payment provider via their secure interface.

In the unlikely event of a data breach that poses a risk to your rights, bj9999 will notify affected players promptly and take all reasonable steps to contain and remediate the incident.

bj9999 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately close that account, delete the associated data, and void any transactions or balances held.

If you believe that a person under 21 has used your details to register on bj9999, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

The bj9999 Platform does not contain links to third-party websites for commercial or advertising purposes. Any links that appear in platform communications are limited to the services operated by bj9999 at https://bj9999.pro. bj9999 is not responsible for the privacy practices of external websites or applications. We encourage you to read the privacy policy of any service you visit independently of bj9999.

bj9999 reserves the right to update or amend this Privacy Policy at any time. When material changes are made — such as changes to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — we will notify registered players via an on-screen notice displayed at next login. The updated policy will become effective 7 days after notification, unless an immediate change is required for legal or security reasons.

The "Last updated" date at the top of this page will always reflect the most recent revision. We recommend reviewing this policy periodically to remain informed about how bj9999 protects your information.

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the bj9999 privacy team directly:

This Privacy Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which form part of your agreement with bj9999.